Orders & Delivery

Got An Urgent Order Enquiry?

Email us at info@ancienneambiance.com or complete our Contact Form here.  All enquiries are answered on the same day (usually within an hour) or within 24 hours.

How To Place Online Orders

Select the quantity you wish to purchase on the product pages and click on [Add To Cart] to add items to your shopping cart.

Then follow the shopping cart checkout steps to setup your account or login to your existing account.

To create an account with AncienneAmbiance.com:  Click here or on the [MY ACCOUNT] link at the top of our homepage to register your account details.

Benefits of an account: You can login to view pre-orders, recent orders, discounts and store your billing address, together with multiple shipping addresses.

For further information or any assistance please click here to contact us.

Payment Methods 

We accept all major credit and debit cards, including American Express.  All card payments are secure and powered by:

WorldPay: Mastercard, Visa Credit and Visa Debit accepted.

PayPal:  All cards including American Express accepted, even if you don’t have a PayPal account.

Amazon Pay: Amazon customers can speed through checkout in just a few clicks without re-entering credit card or shopping details.

N.B. We do not store credit card details nor do we share customer details with any third parties.

Telephone Enquiries

T: +44 (0) 20 7117 2577

Please note: We are based in London, United Kingdom and our telephone line is operated Monday to Friday 10:00 – 17:00, excluding UK public holidays and holiday closure. However, if you call out of hours please do leave us a detailed message, including your contact details.

Refunds & Returns

We hope you are delighted with your purchase, but you can always return items within 14 days of your purchase. Only unused and undamaged items are eligible for refund (minus shipping if applicable).

To arrange a return: Please follow the details provided on the dispatch note/receipt included in your order.

N.B. A nominal fee of £3 will be deducted for returns of orders placed with Standard Delivery (Free Shipping), except when products are deemed to be faulty.

Refund by credit card applies only to items purchased by credit card.

Items bought on sale can not be returned or exchanged.

In-Store Collection

Place your order online for collection at our Chelsea boutique (location details: click here). Orders placed before 12pm are usually ready for collection between 3pm-5pm on the same day, but once your order has been processed, we will email you with a collection confirmation time. NB. Orders placed on weekends may be processed the following Monday, but we will notify you.

To request this service:  Select [In-Store Collection] from the shipping options at checkout.

Shipping Information

All Standard Delivery (postage & packaging) is complimentary and we deliver worldwide.

Full tracking information is provided at dispatch.

All standard orders are dispatched within one working day (on most occasions they are dispatched on the same day as ordered), excluding British public holidays/holiday closure.

NB. Express Shipping options are available for selection at checkout.

Estimated Delivery Times

Estimated delivery times for our complimentary Standard Delivery (First Class Recorded):

UK: 1 – 3 days

Europe: 5 – 7 days

USA & Canada: 7 – 10 days

Rest of the world: 10 – 14 days

We promise to do our very best with all deliveries, but there are rare occasions when problems occur- a postal strike or extreme weather conditions for example. However, should anything happen regarding your order, you can rely on us to keep you informed and provide you with a superior level of customer service.

Next Day Delivery (UK Only)

For guaranteed Next Day (Special Delivery) in the UK, orders must be placed by 12pm UK time to be dispatched on the same day.

Please select this service at checkout.

Same Day Delivery (London Only)

For same day courier deliveries within central London, orders must be placed by 12pm UK time. Should you wish to specify a delivery date, please do so in the [Order Notes] field at checkout or email us at info@ancienneambiance.com.

Please select this service at checkout.

Worldwide Express Delivery

International Express Delivery must be placed by 12pm UK time to be dispatched on the same day. Express deliveries can be dispatched on via 24 hr or 48 hr services, depending on the delivery address.

Please select this service at checkout and include any necessary instructions in the [Order Notes] field.

Our Shipping Partners

Our shipping business partners are British Royal Mail, ParcelForce, UPS, DHL, TNT and Fedex.

Gift Wrap, Gift Cards & Gift Services

For detailed information on all our Gift Services, click here.

Our Right To Not Accept Your Order Or Cancel Your Purchase

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damages or costs:

* We are not able to deliver to the address provided by you
* Your billing information is not correct or not verifiable
* Your order is flagged-up by our security systems as not verifiable or susceptible to fraud
* The product is not available (such payments taken will be refunded)
* Our system experienced an error

Our Privacy Policy, click here

Our Cookie Policy, click here