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FAQ & Services

Urgent Order Enquiry?

Live Chat: Message our team from the chat bubble located bottom right of screen

– Email:   info@ancienneambiance.com

Customer Care & Telephone Orders

T: +44 (0) 20 7117 2577

N.B: We are based in London, United Kingdom. Please include your contact details when leaving a voicemail. 

London Flagship

Boutique Opening Hours, Services and Covid Safety Guide are at this link.

Regarding Coronavirus (COVID-19)

We remain committed to providing both a safe office and store environment, following strict hygiene protocols with all orders. 

Open online since 2004, you can order online 24/7 and contact us via the above methods with any queries.

We ship orders worldwide and provide personal shopping assistance – details below.

Payment Methods

We accept all major credit and debit cards, including American Express.

All card payments are secure and processed via partners:  Stripe, iZettle, PayPal, Amazon, Apple Pay, Google Pay and Klarna 

Paypal and Amazon: Paypal and Amazon account holders can speed through checkout in just a few clicks without re-entering credit card details.

Klarna: We’ve partnered with Klarna to bring you flexible payments at checkout. Your bill is split into three equal payments which are collected every 30 days. No added interest or fees. It is easy, safe to use and you’re always covered by Klarna’s Buyer Protection. Select Klarna at checkout to buy now and pay later.

Contactless Secure Payments: In the interest of increased Covid safety at our London boutique, we encourage contactless payment methods including Apple Pay and Google Pay. Read about Safe Card Payments at this link.

N.B. We do not store credit card details nor do we share customer details with any third parties.

How To Place Online Orders

Select the quantity you wish to purchase on the product pages and click on [Purchase] to add items to your Shopping Bag.

Then follow the Shopping Bag Checkout steps, where you will also have the option to setup your account or login to your existing account.

To create an account with AncienneAmbiance.com:  Click on [LOGIN | REGISTER] to enter your details.

Benefits of an account: You can login to view pre-orders, recent orders, discounts and store your billing address, together with multiple shipping addresses.

For further information or any assistance please do contact us by email, telephone, or use Live Chat.

Delivery & Returns

Learn more at this link.

Gift Wrapping, Gift Cards & Corporate Gift Services

See detailed information about Gift Services at this link.

Our Right To Not Accept Your Order Or Cancel Your Purchase

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damages or costs:

* We are not able to deliver to the address provided by you
* Your billing information is not correct or not verifiable
* Your order is flagged-up by our security systems as not verifiable or susceptible to fraud
* The product is not available (such payments taken will be refunded)
* Our system experienced an error

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