At Your Service

Ancienne Ambiance in Chelsea Green

Click & Collect, London Delivery
Shipping Worldwide and Virtual Appointments

Opening Hours
January 2022

Monday to Friday 10am – 6pm

Saturday 10am – 1pm

Also By Appointment: at this link


NB: Face Mask Required

As always, the boutique is operating under strict Covid Safety Guidelines to ensure a safe shopping experience for all. 

Book A Store

Visit our Chelsea boutique via video call from wherever you are in the world or book a private in-person shopping experience.

Appointments are tailored to suit your needs and one-to-one with an expert member of our team, whether you’re shopping our latest arrivals, something you’ve spotted on Instagram, a fragrance refresh or gorgeous gifts for loved ones.

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Enjoy same-day availability of your Click & Collect purchases Monday to Saturday (excluding holiday closure).

Simply place your order online, select Click & Collect at checkout and book your same-day, next day or named day collection time. Learn More.

Personal Shopping: Place your order directly with our expert team and we can arrange special handling and delivery of your purchases to any destination. Learn More

London Delivery

We deliver across London by courier, Monday to Sunday (excluding holiday closure). 

Whether you require same-day, next day or named day delivery, simply place your order online and choose your date/time slot from our London Delivery options at checkout.  

Local Delivery – Kensington & Chelsea: A complimentary service delivered by one of our personal shoppers Monday to Friday, simply select Local Delivery at checkout.

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Customer Care

The easiest way to contact us is via Live Chat at this link.

You can also use our Live Chat support when you see the icon, located bottom right of screen. 


Telephone: +44 (0) 20 7117 2577

Business & Press Enquiries: at this link.

Covid Safety

We continue to prioritise the health and safety of our clients and team by following strict safety protocols. 

Our Store Safety Guide details all safety precautions, including the steps we take against COVID-19, team hygiene, routine cleaning and sanitisation measures.

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Card Payments

In the interest of increased safety practices regarding COVID-19, we encourage contactless payments in-store. 

We offer several options for contactless processing, including Apple Pay and PayPal.

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Shopping Events & Trunk Shows

Join Our Mailing List

From new product launches to special trunk shows in-store and online…

Be the first to hear our news and receive exclusive invitations to shopping events, offers and more.

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Ancienne Ambiance

Store Location

3 Cale Street, Chelsea, London, SW3 3QT

The Ancienne Ambiance boutique is located in Chelsea Green.

A hidden gem moments from Kings Road and Sloane Square, it is home to the finest independent shops, restaurants and cafes in the heart of Chelsea.

Nearest Tube:  Sloane Square and South Kensington

“A visit to the iconic Ancienne Ambiance flagship boutique in the heart of Chelsea is a must…  It is an experience for the senses, but worry not if you’re out of town, as the slick website makes online shopping easy. With complimentary shipping worldwide, virtual and in-store appointments, along with complimentary gift wrapping, the Ancienne Ambiance digital experience is as good as a trip to the store.”