Customer Care

Start a Live Chat: ‘Chat Now’ is located at the bottom right-hand corner of your screen

Order Enquiries:

Customer Enquiries:  +44 (0) 20 7117 2577

Office Hours:  10am – 5pm UK time, Monday to Friday (excluding holiday closure & UK public holidays) – but our website is open 24hrs, 365 days of the year.

Office Holiday Closure:  Thursday 20th December – Sunday 6th January inclusive. NB. All online orders made during holiday closure will be dispatched Monday 7th January 2019.


Chelsea Boutique Address & Opening Hours:  click here


Press, Marketing & Wholesale Enquiries:   click here


Got a general enquiry or want to give us feedback? Please complete the form below and our team will get back to you:

  • I consent to having Ancienne Ambiance email me in relation to this contact form and agree to the privacy policy.
  • This field is for validation purposes and should be left unchanged.